E&D Heating Solutions Ltd

We aim to provide second to none customer service from start to finish, so the moment you contact our office you become a valued customer. And the first step to completing a job satisfactorily is to provide an accurate estimate of the work required and how much it will cost.

Estimates, either verbal or written, can be obtained from us at a time to best suit you, or an evening appointment can be made for our trained estimator to call and assess your job.

Our estimator will cost your job and produce a plan of the most efficient way to carry out the work, which causes you the least inconvenience possible.

Written estimates are generally sent out within 72 hours of an estimator's visit and are valid for 3 months.

Time Line

• Telephone E & D Heating Solutions Ltd to arrange for estimate
• Jonathan Offord to call/view and send a written estimate to customer
• Customer to apply for Warm Front * Voucher Tel: 0800 316 6011 and quote installer reference number 6511. Contact us with voucher and number
• Customer to telephone office and arrange dates for installation. For diary management purposes we allow extra time in the diary to ensure enough time to complete work
• Customer to return estimate acceptance and deposit, keeping one copy of the estimate acceptance for their own records
• Heavier boilers will be delivered to your property direct from our boiler suppliers and they will contact you direct for delivery
• Work will be carried on dates already arranged. Customer to give engineer signed Warm Front Voucher (if applicable) on completion of work
• E & D Heating Solutions Ltd will carry out commission
• E & D Heating Solutions Ltd will register the boiler and complete all paperwork
• Office will issue invoice to be paid within 10 days of invoice date

Please note: You can telephone the office with any questions, on 01449 782 111.

* A warm front voucher is available to all householders over the age of 60. This entitles householders a £300 discount against a new boiler installation and is not means tested.

Terms & Conditions

Terms and Conditions for your E&D Heating Solutions Ltd Installation Quotation and Agreement

Please read this document carefully as it will tell you everything you need to know about the terms and conditions on which we will deal with each other when you have accepted the quotation for E&D Heating Solutions Ltd ("E&D") to install central heating equipment in your home.

1. We undertake to carry out the work specified for the amount quoted, subject to the following terms and conditions. All prices include VAT at the current rate.

2. The quotation is valid at the time of quotation and will expire if not accepted by you within 28 days and in any event is always subject to installation taking place within 90 days of the date the quotation is accepted.

3. The quoted price does not include the cost of removing any dangerous waste material, such as asbestos, which could not have been reasonably foreseen when we made the original quotation and which we only become aware of when doing the work. Such work will be at an extra cost. When you have had any asbestos removed, a clean air certificate must be provided before we will do any further work at your property.

4. We will carry out all the work during our normal business hours, which are 8:00am to 5:00pm, Monday to Friday. If you want us to work outside our normal working hours, it may be necessary for us to make an additional charge which we will agree with you in advance.

5. The time estimate provided for doing the work is our best estimate and we will make every reasonable effort to complete the work on time. However, we cannot be held responsible for delays due to weather or other circumstances beyond our control. In such situations, we will revise with you the time estimates we originally provided.

6. We may require you to take up all or some carpets and floor coverings, including tongue and grooved, parquet hardwood, rubber or tiled floors, before we start the work and we will give you as much notice as possible if we need you to do so. You may decide to call a specialist contractor to do this work for you. Alternatively, it may be possible for us to do this work for you at a cost which we will agree in advance. It will be your responsibility to replace the flooring when the work is completed.

7. Our quotation does not include any necessary or desired decoration to fabric or structure, but does include for all making good to holes in brickwork or plastered ceilings necessary for the work of installation. It also includes for replacing floor boards which have been taken up to carry out the installation, but does not include replacing floor boards with new should the existing ones not be suitable to be put back or which have split while being taken up. Carpets would be re-laid but not refitted.

8. We will take reasonable care to carry out the work without causing unnecessary damage to your property. While we will make good unnecessary damage directly caused by our negligence, you accept that the installation and related work may cause damage to finishings both internally and externally and that certain areas may need redecoration following completion of the installation. Redecoration will be your responsibility and is not included in the quoted price.

9. If you are a tenant, you may need your landlord's permission to carry out the work detailed in the quotation. In the absence of your advice to the contrary, we will assume that you have made enquiry and obtained permission where required. We shall not have any liability for unauthorised works and you indemnify us for any losses howsoever arising that we incur from your failure to obtain such permission.

10. If your property is a listed building, you may need planning permission to carry out the work detailed in the quotation. In the absence of your advice to the contrary, we will assume that you have made enquiry and obtained permission where required. We shall not have any liability for unauthorised works and you indemnify us for any losses howsoever arising that we incur from your failure to obtain such permission.

11. It is your responsibility to ensure before we start the work, that there is adequate gas and electricity supply to your property as required. If necessary, we can put you in touch with a gas or electricity transporter to arrange this.

12. Where we have connected new equipment to your existing system, we will not accept responsibility for the cost of repairing or replacing parts of your existing system which subsequently develops faults in that system unless we have been negligent in not realising that such damage may occur or the way we carried out the work caused the fault. Nor will we accept responsibility where your central heating system does not function properly because your water supply becomes inadequate or the water pressure is variable.

13. At our discretion, insofar as required to remove sludge and other waste from your central heating system, we may recommend that you purchase a "system flush" to deep clean your system at an additional charge.

14. Equipment we install may come with separate manufacturer's warranty. You are responsible for checking whether a separate warranty applies to the equipment we install and maintaining any such warranty with the manufacturer directly.

15. We do not accept liability if we cannot fulfil our side of the agreement for reasons which are beyond our control, such as fire, accidents, war, adverse weather conditions, industrial disputes, strikes and lock outs which we are not directly involved in.

16. To carry out the work as quickly as possible, we may need to use sub-contractors. All sub-contractors are approved by E&D, are fully qualified and Gas Safe registered (formerly CORGI registered).

17. The deposit shown on your quotation must be paid when you place your order. You must pay the balance of the quoted price when we have finished the installation.

18. Notice of the Right to Cancel
You are entitled to cancel this agreement. If you are contemplating cancellation, please call 01449 782 111. If you wish to cancel, you MUST DO SO IN WRITING and deliver personally or send by RECORDED DELIVERY or REGISTERED POST To E&D Heating Solutions Ltd, Finbows Yard, Bacton, Stowmarket, Suffolk. IP14 4NH or by e-mail to david.brown@edheating.com at any time WITHIN 7 DAYS starting from the date the quotation is signed. Notice of cancellation is deemed to have been served as soon as it is posted or sent to us or, in the case of electronic communication, from the date it is sent to us. If you wish to cancel this agreement after the cancellation period, we will retain the deposit you have paid in whole or in part to cover the costs we have incurred. If we cancel the agreement without good reason, we will pay you any reasonable costs or losses you incur as a direct result of the cancellation.

19. The quotation together with these terms and conditions set out the entire agreement between you and E&D.

20.Third Party rights: nobody other than you will be able to benefit from this agreement.

21. Use of Personal Information

21.1 We may use information about you to:

a. Identify you when you contact us so that we know exactly who we are speaking to;
b. Help run, and contact you about improving the way we run, any accounts, services and products we have provided before, provide now or may provide in the future (we may also contact you by e-mail or text message if you have given us these contact details);
c. Help to prevent and detect fraud or loss; and
d. Contact you in any way (including by post, e-mail, phone, text or multimedia messages or visiting you)

21.2 We may allow other people and organisations to use information we hold about you:

a. To provide services you have asked for;
b. To help to prevent and detect debt, fraud, or loss (for example by giving this information to a credit-reference agency). If you do not pay your debt, we may transfer your debt to another organisation and give them details about you and that debt;
c. If we have been asked (for example by Ofgem or a lawyer) to provide information for legal or regulatory purposes;
d. As part of current or future legal action;
e. As part of government data-sharing initiatives; or

21.3 We may use your information to help train our staff. We may also monitor and record any communications we have with you (including phone conversations and e-mails) to make sure that we are providing a good service and to make sure we are meeting our legal and regulatory duties.

21.4 We may pass your address, property and postcode, and details of your gas appliances, flue, hot-water cylinder, system controls and electrical installations (including details of any repairs or removals) to organisations that supervise these activities including Capita Gas Registration and Ancillary Services Limited (previously CORGI) and the ECA (Electrical Contractors Association). These organisations may pass this information to local authorities to meet building regulations. They may also use this information to contact you to inspect appliances or systems, recall faulty products and carry out audits, and for health and safety purposes. Where appropriate, we will give you or the property owner (or both) a certificate to show that your appliances and so on meet building regulations.

22. E&D Engineers are employed to undertake installation, servicing and repair work to ensure the safe and efficient operation of central heating and domestic appliances. They have a duty of care to give good advice which could involve the recommendation to purchase additional products or services from E&D in the interest of safety, efficiency or economy.

23. Government law and jurisdiction

23.1 The terms and conditions for all products and services are written in English and all correspondence entered into shall be in English. Your agreement is governed by the laws of England and Wales.