Tariff
Tariff
We aim to provide you with competitive, value for money pricing for high quality workmanship and excellent customer service.
When you contact us, we will discuss your needs with you and advise you of our prices whether it is for a service, break down or a new heating system.
For new installations and replacement of existing systems, we will assess your needs at your property and aim to provide you with a free, written quotation within 5 days of meeting you.
We offer fixed prices for
- servicing your boiler
- break down support depending on the service you require
- new installations and replacement of existing systems
Our tariffs are shown below and are effective from 1 December 2009. All quotations, prices and charges are subject to VAT at the prevailing rate.
A warm front voucher is available to all householders over the age of 60. This entitles householders to a £300 discount against a new boiler installation and is not means tested.
| Mon-Fri 8am - 5pm |
Saturday | |
|---|---|---|
| Boiler service | £65 plus parts | £105 plus parts |
| Break down - same day service | £95 for the call out and first hour plus parts* | £125 for the call out and first hour plus parts* |
| Break down - next day service | £80 for the call out and first hour plus parts* | £125 for the call out and first hour plus parts* |
| Break down - 3 day service | £70 for the call out and first hour plus parts* | £125 for the call out and first hour plus parts* |
* second and subsequent hours @ £55 / hour
Landlord Certificates
E&D Solutions Ltd provides all the necessary servicing, breakdown support and certification to landlords to ensure rental properties have safe gas systems and appliances.
With E&D Heating Solutions your compliance with current legislation is assured. We will remind you annually when the necessary landlord certification is due. We will arrange the appointment for you at a mutually convenient time and ensure you and your tenant are in receipt of the necessary certification..
Terms & Conditions
Servicing and Maintenance Terms & Conditions
1. We will carry out all work during our normal working hours (8am to 5pm Monday to Friday), unless we say otherwise whereupon a different hourly charge rate may apply eg for Saturday or evening working
2. We will agree with you what work we will carry out. We will then carry it out as soon as possible, depending on when an engineer is available.
3. One of our engineers will usually carry out the work. In some cases, we may authorise a suitable qualified contractor to carry out the work.
4. We will not accept liability for damage unless we have been negligent.
5. You must pay our charges in full when our engineer completes the work, as agreed between us.
6. Notice of cancellation rights - You can cancel your agreement with us within seven working days of booking an appointment, unless you have asked us to start work within this period, in which case you can still cancel up to 24 hours before we are due to start the work.
7. Spare parts used for repairs are guaranteed for one year from the date of fitting them. This does not affect your legal rights.
8. The charge for the work includes the labour, parts and call-out for fixing the first fault we identify, and faults directly related to that fault. We may charge you separately for repairs to further unrelated faults.
9. The service does not include the cost of:
- Repairs identified or needed due to design faults in your current system at the time of the agreed work being carried out;
- Any improvements which are needed to your heating or plumbing system or electrical installation, including the cost of power flushing or any work needed to bring your system or installation up to current standards;
- Getting to your system (materials and labour) for example, pipes or wiring buried in walls or in 'built-in' appliances; or
- Removing any dangerous waste material, including asbestos
- We will agree any extra costs with you beforehand
10. Our work does not include any necessary or desired decoration to fabric or structure, but does include for all making good to holes in brickwork or plastered ceilings necessary for the work of installation. It also includes for replacing floor boards which have been taken up to carry out the installation, but does not include replacing floor boards with new should the existing ones not be suitable to be put back or which have split while being taken up.
11. If the safety earthing arrangements in your property do not meet the standards set out in the current Institute of Electrical Engineers regulations, we will tell you what work is needed to correct any problem. The engineer on site will decide whether work can go ahead. Any work recommended to put things rights is an extra cost. We will agree with you how much this will cost beforehand.
12. We may pass your address, property and postcode, and details of your gas appliances, flue, hot-water cylinder, system controls and electrical installations (including details of any repairs or removals), to competent person scheme operators and other appropriate organisations, including CORGI (Council of Registered Gas Installers) and the ECA (Electrical Contractors Association). These operators and organisations may pass this information to local authorities to meet Building Regulations. They may also use this information to contact you to inspect appliances or systems, recall faulty products and carry out audits, and for health and safety purposes. Where appropriate, we will give you, and /or the property owner, a certificate to show that your appliances and so on meet Building Regulations.
13. This service only includes breakdown repairs and servicing needed for domestic, single wet (using water) or warm-air gas central heating systems and gas appliances.
14. Repairing or replacing appliance flues is not included. There will be an extra charge for clearing blocked flues, which we will agree with you beforehand.
15. When we convert an existing cylinder without moving it for an extra charge, it may be possible to re-install y our immersion heater (if you ask us to). We will agree any extra costs with you beforehand.
16. We will not carry out the repair if:
- Parts are unavailable; or
- Your system is not included on our servicing list
- If we decide we can't repair the problem, we will let you know immediately and you will not have to pay a charge.
17. Materials used for the work are guaranteed for one year from the date of fitting them. Within this period, if the materials are defective then we will repair or replace the defective materials free of charge. If our work is defective, then we will re-perform our work free of charge. Our work is guaranteed for one year from the date that the work is completed. These guarantees do not affect your statutory rights in relation to the quality and description of goods and services. You can contact your local authority trading standards or Citizens Advice Bureau if you need more information about your statutory rights.
18. Information you provide or we hold about you (whether or not under our contract (or contracts) with you) may be used by us to:
- Identify you when you contact us;
- Help run, and contact you about the improved running of, any accounts, services and products we have provided before, or provide now or in the future;
- Help to prevent and detect fraud or loss; and
19. If you give us information on behalf of someone else, you confirm that you have given them the information set out in this document, and that they have not objected to their personal information being used in the way described in it. If you give us sensitive information about yourself or others (such as health details or details of any criminal convictions of members of your household), you agree (and confirm that the relevant subject of the information has agreed) to us processing this information in the way set out in this document.